
Frequently Asked Questions
This space brings together the questions we’re asked most, thoughtfully answered.
For anything beyond, we remain at your service.
Shipping & Delivery
It depends on where you are. Orders shipped within the US typically arrive within 5–7 business days after dispatch, while overseas deliveries can take anywhere from 7–16 business days. Delivery details and a tracking link will be provided in your confirmation email. If your order seems delayed, please contact us at hello@petitebijouboutique.com with your order number.
Yes. Petite Bijou ships to the US, Canada, Europe and selected international destinations. If your country appears at checkout, it means we can ship your order there. Shipping rates and delivery times are calculated at checkout. If you don’t see your country listed, you can always email us at hello@petitebijouboutique.com.
For orders shipped outside the US, your parcel may be subject to local import duties, taxes or brokerage fees. These charges are not included in our prices or shipping rates and are the responsibility of the recipient.
Some items are ready to ship, while others are offered as pre-orders. This will be clearly noted on each product page.
Products, Sizing & Materials
Our collections are divided into BIJOU for women, PETITE for girls and BÉBÉ for babies. Each product page includes sizing information. If your child is between sizes, we generally recommend sizing up for longer wear, especially for children. If you’d like help choosing a size, email us at hello@petitebijouboutique.com with the piece you’re considering and a few measurements.
We work with natural materials such as cashmere, wool blends and fur trims (raccoon and fox), soft cotton knits, satin linings, and premium buttons and finishes. Chosen first for how they feel on our daughters’ skin and then for how they hold their shape over time. If you have sensitivities or specific fabric questions, please reach out to hello@petitebijouboutique.com and we’ll be happy to help.
Yes. All fur used in Bijou pieces is ethically sourced and responsibly produced.
Yes. Many PETITE and BÉBÉ styles echo the FEMME silhouettes and palette, so women, girls and babies can share the same refined look in different scales. If you’d like suggestions for matching looks (Maman & Moi), email us at hello@petitebijouboutique.com
We recommend professional dry cleaning only to maintain the shape, softness, and finish of the garments.
Orders, Returns & Gift Cards
We begin preparing orders quickly, so changes are not always possible. If you need to adjust or cancel, please contact us as soon as possible at orders@petitebijouboutique.com with your order number. If your order has already shipped, You may return within our 14 day return policy.
You have 14 days from the date of delivery to request a return. Items must be unworn, unused, with all tags attached and in their original packaging. Once approved and received, refunds are issued to your original payment method or as store credit, according to your choice. Sale items and gift cards are final sale and cannot be returned. To start a return, please email returns@petitebijouboutique.com with your order number.
Our digital Gift Cards are delivered by email with a unique code that can be entered at checkout. They can be used on eligible products until the balance is zero and can be combined with another payment method. Gift Cards are final sale and non-refundable. If you have any questions about purchasing or using a Gift Card, please contact us at hello@petitebijouboutique.com.
Press & Collaborations
Bijou is a fashion brand creating matching pieces for mothers and daughters. Our collections focus on beautiful design, soft fabrics, and thoughtful details inspired by Parisian style.
We’d love to hear from you. For press requests, sample pulls or story ideas, please email us at hello@petitebijouboutique.com with your name, publication and deadline, and we’ll get back to you as soon as we can.
Yes. We partner selectively with creators whose aesthetic and audience align with Petite Bijou. If you’re interested in collaborating, please email hello@petitebijouboutique.com with your media kit or social handles and a brief idea of how you’d like to work together.
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